The Benefit of Boutique: Coastal Communities

New Client:  10+ MHC Community Portfolio

in the Coastal Carolinas

Line of Coverage:  All Lines

Issue

Client was referred to Tartan after experiencing difficult renewals, poor communication, and limited support from their agent.  Insured was not well represented in the market, resulting in limited options, and was bearing the entire brunt of monthly inventory reporting to the insurance carriers. 

Action

Tartan consulted with the client and built a plan to effectively represent their account to the market.  This included sharing information about their CAPEX investments, rental to owner conversion goals, and superior management practices.  A communication strategy was developed that addressed previous concerns and greatly reduced the administrative burden on the client.   

Outcome

Tartan was able to streamline the renewal process for the client, while also bringing competitive options in from insurance companies who had not previously quoted the business.  The result was reduced costs, simplified monthly reporting processes, and an efficient solution for adding new acquisitions to the program.

Commentary

Community operators often find

themselves dealing with agents who are not familiar with the MHC space.  The result is often fewer competitive quotes, less favorable deals, and cumbersome administrative processes.   An experienced MHC agent can turn the insurance process from a source of frustration to a competitive advantage.